What was Insured:
Our client had a Corporate Travel Insurance policy, with a reputable insurer, which covered All Directors and Employees of the Insured including their Accompanying Partner and Dependent Children.
Scope of Cover:
Business Travel: Whilst on Journey to a destination outside the Business Travel Radius of 100KM.
Leisure Travel: Whilst on Journey to a destination outside the Leisure Travel Radius 500KM. Cover applies for Directors, CEO, CFO, COO and company secretary and Accompanying Partner and Dependent Children only.
Pre COVID -19, our client had booked an overseas trip to Europe that included a cruise.
The Australian DFAT ‘do not fly’ travel warnings had come into place.
Our client could not recover all costs associated with cancelling their trip. In particular the cruise company would only refund half the fare which meant thousands of dollars out of pocket.
Our client had underlying health problems which were determined not to be ‘unforeseeable.’ Further to that there was no illness or injury and cancelling the trip had been ‘voluntary.’
PVIB submitted a claim to the insurer for out of pocket travel costs, which was declined. The insurer claimed it does not trigger the policy to respond in respect to ‘unforeseeable Injury or unforeseeable sickness.’
PVIB did not agree to the insurer’s decision and asked for claim to be submitted to their Internal Disputes Resolution (IDR) team for review. To support the process of submitting the request to the insurers IDR team, we detailed policy coverage areas and suggested had our client have travelled there would inevitably been a claim on the policy which would have far exceeded the amount of what was being claimed on.
After the insurer had reviewed all information, they agreed to pay the claim in full as per their policy conditions on a Without Prejudice basis.
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To be part of our success stories please contact PVIB on 1300 784 011 if you need help with claiming on your insurance policy or even just advice on the best insurance cover for you.
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